Thank you for shopping at Shoparive!
If, for any reason, you are not completely satisfied with your purchase, we invite you to review our policy on refunds and returns. The following terms apply to any products purchased from Shoparive.
1. Interpretation and Definitions
Interpretation
The words with initial capital letters have meanings defined under the following conditions. The definitions shall have the same meaning regardless of whether they appear in singular or plural.
Definitions
For the purposes of this Return and Refund Policy:
- Company (referred to as “Shoparive”, “We”, “Us”, or “Our”) refers to Shoparive, located at:
Maruti Enclave Phase 2, Bodla, Agra, India - Goods refer to the artificial jewellery products offered for sale.
- Orders mean a request by you to purchase Goods from Us.
- Service refers to the Shoparive website.
- Website refers to Shoparive, accessible from [Insert Website URL].
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service.
2. Refund Policy
- Refund Credits: Refunds will be credited to your Shoparive wallet only after we receive and review your return parcel.
- Full Order Returns: Only full orders can be returned. Partial returns are not accepted.
- Box Opening Video: A box opening video is required to process returns. This helps us verify the condition of the items received.
3. Return Shipping Charges
- Damaged, Defective, or Incorrect Items: Shoparive will cover return shipping costs for items that are damaged, defective, or incorrect.
- Other Reasons: For returns due to any other reason, the customer is responsible for the return shipping charges.
4. Other Policies
- Return Window: Returns must be initiated within 7 days of the delivery date. After this period, returns will not be accepted.
- Condition of Returned Items: Items must be returned in their original condition, including all packaging, tags, and accessories.
- Processing Time: Please allow 5-7 business days for the return to be processed and the refund to be credited to your Shoparive wallet after we receive and inspect the returned parcel.
5. Returning Goods
You are responsible for the cost and risk of returning the Goods to us unless the return is due to a defect or error on our part. The return should be sent to:
Shoparive
Maruti Enclave Phase 2, Bodla, Agra, India
Phone: +91-8630844211
Email: shoparive@gmail.com
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend using an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
6. Contact Us
If you have any questions about our Returns and Refund Policy, please contact us:
- By email: shoparive@gmail.com
- By phone: +91-8630844211
- By visiting our website: [Insert Website URL]
By making a purchase from Shoparive, you acknowledge and agree to this Return and Refund Policy.